Frequently Asked Questions

General Information

What Shipping Methods Are Available?

For customers in the UK, we have two different delivery methods available: Priority and Standard delivery. Priority orders will arrive with you the following working day or the day after that. Standard delivery takes between 2 and 3 working days to arrive with you.

What Size Do You Offer Your Posters/Prints In?

At the moment, we only offer a single size for our posters. The total size of our posters (including the frame) is 52cm tall by 43cm wide with a 2.7cm depth.

Do You Offer Any Tracked Delivery Options?

All of our orders are tracked with our delivery service provider, Hermes. When completing your order, we will provide Hermes with your email address for updates on your order delivery status. If you have not received any updates via email and would like an update on your parcel, please contact us.

Can You Make Custom Prints?

Unfortunately, we do not offer a service to create custom posters and prints. However, if you have an idea for a poster design that you would like us to create, feel free to let us know by email info@essentialprints.co.uk

Do You Ship Internationally?

Unfortunately, we do not ship our products internationally. We currently only deliver to the UK.

Payment Information

What Payment Methods Are Accepted?

We offer the following methods of payment:

  • PayPal.
  • PayPal Credit.
  • Credit card or debit card.
  • Google Pay
  • Apple Pay

 

Is Your Site Secure?

Yes. Very. All valuable data and customer information stored on this website is secured with, industry-standard, 256-bit encryption provided by Sectigo. To check this, in the search bar of your browser you will see the URL of this website. Just before that, you will see a small lock icon displayed which lets you know that our website is secure.

Orders and Returns

How Do I Return An Order I’ve Placed?

We can accept returns as long as they are with us within 2 working weeks of the original purchase. More information on our returns policy can be found here.

Do I Need An Account To Place An Order?

No. We offer the ability to checkout as a guest.

Who Should I Contact If I Have Any Queries?

To get in touch with a member of our team, you can message us on any of our social media channels, email us directly or submit a contact form.

How Do I Cancel My Order?

If you have a registered account with us, simply sign in and navigate to ‘your accout’ > ‘my orders’. Here you can manage any ongoing orders. For those who have checked out as a guest, please contact us immediately via info@essentialprints.co.uk (don’t forget to quote your name and order number).

How Do I Track My Order?

We have a dedicated tracking system that any of our customers can make use of – regardless of whether you have an account with us or not. Simply visit our tracking page and enter your order number followed by the email address used to place the order.